Returns & Exchanges


We're here for you; in the event of store closures due to COVID-19, Jeanswest will help you navigate this uncertain time by honouring your return within 21 days of the store reopening. Along with proof of purchase, products must be returned unworn and with original tags attached.

Jeanswest will happily accept returns within 21 days if proof of purchase is provided. Products must be returned unworn and with original tags attached. Your rights regarding faulty products are protected by the Australian Consumer Law. For further information on our returns policy please click here.

If a purchase was made on Afterpay, and you wish to exchange your item, return it to a Jeanswest store with proof of purchase and request assistance from the staff in store.


For our customers in Australia and New Zealand the easiest, and likely fastest, option may be to visit one of our many stores to return your item. We will happily exchange or refund full price items within 21 days if proof of purchase is provided. Please note sale items will only be exchanged, not refunded.

Please be sure to bring your online Tax Invoice which was emailed to you at the time of purchase; this is Jeanswest’s Proof of Purchase and must be provided. Find your nearest store on our Store Locator or call 1800 888 759 (Australia) or 0800 448 415 (New Zealand) for assistance.


Jeanswest has partnered with ParcelPoint to take away the hassle of online returns, starting from $6.95. Choose from more than 1,300 drop off locations that are open 7 days a week.

Restrictions apply. Courier pickup not available across all locations. Relevant fees still apply for Australia Post returns. 

Due to the delivery time it takes to receive and process your item, Jeanswest are unable to provide exchanges via our online store. We recommend that you simply repurchase the desired new size/colour online and return the originally purchased item to our warehouse for a refund. Please note we are unable to refund sale items, see your closest store for an exchange.



Need further assistance? Yell out! Contact our support team on email at, or call 1800 888 759 (Australia), 0800 448 415 (New Zealand), or +61 3 8592 9508 (outside Australia & NZ).

Our team is available Monday - Friday: 8am - 7pm AEST (NZ: Monday - Friday: 10am - 9pm) except on Public Holidays. Northern hemisphere friends, since your daytime is our night-time, and we’re likely to be sleeping, email may be the best option to get in touch and we’ll respond to your email as soon as possible.